Info for Our Customers

How KS Models will be operating under Social Distancing guidelines.

The Key Points:


Operating Hours:

  • The shop open days/times will continue as before lockdown, 10:00am - 5:00pm, Thursday, Friday, and Saturday
  • Our usual landline phone number; 01438 746616 will continue as before lockdown, during shop open days/times
  • The Helpdesk mobile phone number; 07858 546855 will stay available, 10:00am - 5:00pm, Monday to Saturday

In-Shop Operations:

Our 'Aladdin's Cave' of a shop is a great place for model makers however, under Social Distancing measures it does make matters a little tricky, and we can't call on Genie to solve all our problems, so we're adopting the following aproach:

  • One In, One Out - the number of customers in the shop at any one time will be very limited, we will carefully manage the customer traffic and ask that you wait at the door until invited in
  • CARD PAYMENTS ONLY - to minimise the risks we are not accepting cash payments
  • Hand santiser will be available for all customers and we ask that you santise before browsing the shop
  • Staff will be wearing face masks and protective gloves
  • Please respect everybody's personal space and keep a distance wherever possible
  • We welcome you browsing BUT please be mindful that other customers may be waiting to enter the shop

Mail Order and Local Drop-offs:

  • Mail Order will continue as it always has done, so please feel free to phone/email us with your enquries
  • Appreciating that some of our local customers are still very wary of venturing out, our local drops-offs will still be available*, and of course to Social Distancing guidelines - just contact us for more info


*During the lockdown we've offered on a very strict basis, the facility of Local Drop-offs purely to aid our local customers who are in difficult circumstances due to Covid-19, and not able to visit the shop as they ordinarily would do. The Local Drop-offs are not to be considered a general 'take-away delivery service', and requests for this service will be considered on an individual basis. Please don't be offended if we elect not to offer you this service.

Best regards to you all - Keith and Russ


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Est. 1980. Copyright © 2014-2020 KS Models LLP, All rights reserved.
KS Models LLP is a limited liability partnership.
Registered in England and Wales.
Registered number: OC418857
Registered office: 19 Middle Row, Stevenage, Herts SG1 3AW
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